Terms of service
Business to business sales and services
Effective from 15 September 2026. These General Terms apply only to customers acting for purposes relating to their trade, business, craft or profession.
Article 1 Identity and definitions
1.1 Seller means Het Deco Duo V.O.F., trading as BalloonSupply, registered with the Dutch Chamber of Commerce under number 71867201, VAT identification number NL858880593B01, with its business address at Nieuw-Mathenesserstraat 71, 3113 AE Schiedam, the Netherlands. Email: info@balloonsupply.eu. Telephone: +31 (0)10 3077 227.
1.2 Buyer means the professional or business customer that requests an account, places an order, books a workshop or enters into another agreement with Seller.
1.3 Products include goods offered through balloonsupply.eu. Services include workshops, masterclasses and any separately agreed business services. Agreement means each accepted order, booking or other contract between Seller and Buyer.
1.4 In writing includes email and electronic messages that can be stored and reproduced.
Article 2 Scope and business status
2.1 These Terms apply to all offers, quotations, account applications, orders, deliveries, workshops and services of Seller. Buyer's purchasing terms are rejected unless Seller accepts them expressly in writing.
2.2 Buyer represents that it acts exclusively in the course of a business or profession. Seller may request evidence, including Chamber of Commerce registration, VAT identification, website, social profile or other business information.
2.3 Consumer cooling-off rights do not apply. The 14-day return arrangement in Article 12 is a voluntary B2B commercial return policy and does not create consumer status or consumer rights.
2.4 Specific written agreements prevail over the order confirmation, which prevails over these Terms. The Shipping Policy and Returns, Defects and Complaints Policy form part of the Agreement when made available before checkout.
Article 3 Accounts and authorised users
3.1 Access to prices and ordering may require an approved B2B account. Seller may approve, refuse, suspend or withdraw an account on reasonable commercial, compliance, security or credit grounds.
3.2 Buyer must provide complete and accurate information and keep it current. Buyer is responsible for all use of its account and for safeguarding login credentials.
3.3 A person using Buyer's account is deemed authorised to bind Buyer. Buyer must notify Seller immediately of suspected unauthorised access or changes in its legal or VAT status.
3.4 Account approval, customer groups, price levels and credit facilities are personal to Buyer and may not be transferred or shared with another legal entity without Seller's written consent.
Article 4 Offers and product information
4.1 Website listings, stock indications, quotations and delivery estimates are invitations to place an order unless expressly stated to be binding. Seller may correct obvious errors, including pricing, description, image, stock, tax or calculation errors, before dispatch.
4.2 Images and samples are illustrative. Balloon colours, finishes, dimensions, print position, packaging and performance may vary within reasonable manufacturing tolerances. Screen settings, batch differences, temperature, humidity, storage, inflation method, gas quality and handling may affect appearance and float time.
4.3 Buyer must check product specifications, warnings and suitability for its intended professional use. Advice from Seller is general unless the parties agree a specific written specification.
4.4 Seller may change its assortment and substitute packaging only where the product remains materially equivalent. A material substitution requires Buyer's consent.
Article 5 Contract formation and order changes
5.1 An order is an offer by Buyer. The Agreement is formed when Seller sends an order confirmation, confirms acceptance in another durable form, or dispatches the order, whichever occurs first.
5.2 Automated receipt of an order does not by itself guarantee acceptance, availability or a delivery date. Seller may reject or cancel an order before acceptance and will refund any amount already received for that order.
5.3 Buyer must check the order confirmation immediately. Changes or cancellation are possible only before dispatch and only if Seller can reasonably process the request. Custom, special-order or already processed items cannot be changed or cancelled.
5.4 Seller may make partial deliveries and invoice or refund the corresponding parts separately.
Article 6 Prices taxes and costs
6.1 Unless expressly stated otherwise, B2B prices exclude VAT, delivery charges, insurance, special handling and other stated costs. The price shown for an approved account or in the accepted order confirmation applies.
6.2 Seller applies VAT according to the information available at the time of supply. An intra-Community zero rate or reverse-charge treatment is applied only when legal requirements are met and Buyer's VAT number and transaction evidence are valid.
6.3 Buyer is responsible for accurate billing, delivery and VAT information. If a tax authority later rejects tax treatment because of incorrect or incomplete information attributable to Buyer, Buyer must reimburse Seller for the tax, interest and reasonable directly related costs, except to the extent caused by Seller.
6.4 Seller may change future prices and account discounts. A change does not affect an Agreement already accepted, except for a correction under Article 4.1 that Buyer accepts before performance.
Article 7 Payment
7.1 Unless Seller grants written invoice or on-account terms, Buyer must pay in advance using a payment method offered at checkout. Seller need not reserve stock or dispatch before cleared payment.
7.2 Where Seller grants invoice terms, the due date on the invoice applies. If no due date was agreed, payment is due within 30 days after the invoice date, subject to mandatory law.
7.3 Buyer may not suspend payment, set off or deduct a disputed amount unless Seller agrees in writing or the claim has been finally established by a competent court.
7.4 From the day after the due date, Buyer owes statutory commercial interest without further notice. Buyer also owes the statutory minimum compensation of EUR 40 and reasonable additional collection and legal costs permitted by law.
7.5 Seller may allocate payments first to costs, then to interest and then to the oldest outstanding principal amount.
Article 8 Delivery
8.1 Seller delivers to the address accepted in the order. Buyer must provide a complete accessible business address and any delivery instructions before dispatch.
8.2 Delivery times are estimates unless Seller expressly accepts a fixed fatal deadline in writing. A delay does not entitle Buyer to damages or cancellation until Seller has received a reasonable written final deadline and still fails to perform, except where performance has become permanently impossible.
8.3 Seller may use DHL or another suitable carrier. Tracking information and carrier scans are operational information and do not amend these Terms.
8.4 Buyer must ensure that someone can accept delivery. Additional costs caused by an incorrect address, refusal, failed delivery, storage, redelivery or return to sender may be charged to Buyer.
8.5 Special territories, islands and remote areas may require additional charges or a separate arrangement, even if their country appears in Seller's delivery market list.
Article 9 Risk and retention of title
9.1 Risk of loss or damage passes to Buyer when the Products are physically delivered at the agreed delivery address. If Buyer selects or arranges a carrier not offered by Seller, risk passes when Seller hands the Products to that carrier.
9.2 If Buyer authorises delivery to a safe place, neighbour, reception desk or other third party, delivery and transfer of risk occur when the carrier leaves or hands over the Products in accordance with that instruction.
9.3 Title to all Products remains with Seller until Buyer has paid all amounts due under the relevant Agreement, including interest and costs. Buyer may resell Products in the ordinary course of business but may not pledge them or grant third-party security while title remains with Seller.
9.4 Buyer must identify and keep unpaid Products separate where reasonably possible and allow Seller to recover them after payment default, without prejudice to other rights. Buyer authorises Seller to enter business premises at a reasonable time for that limited purpose, subject to applicable law.
Article 10 Inspection transit damage and shortages
10.1 Buyer must inspect the shipment promptly on delivery for visible transport damage, correct item count and obvious discrepancies.
10.2 Visible transport damage or shortage must be reported to info@balloonsupply.eu within two business days after delivery, with the order number, photographs of all packaging and Products, and the carrier's damage note where available. Buyer must preserve the packaging until Seller or the carrier completes the assessment.
10.3 Other visible non-conformities must be reported within five business days after delivery. A latent defect must be reported within five business days after discovery and within a reasonable period after delivery.
10.4 These reporting periods enable investigation and do not exclude a claim where Buyer proves that timely inspection could not reasonably reveal the issue or where mandatory law prevents exclusion.
Article 11 Conformity and remedies
11.1 Products must materially conform to the accepted specification at the time risk passes. Normal tolerances, natural latex characteristics, batch and colour variation, and deterioration caused by incorrect storage, use or handling are not defects.
11.2 Buyer must stop using affected Products and give Seller a reasonable opportunity to inspect them. Products may not be destroyed or returned without Seller's instructions, except where necessary for immediate safety.
11.3 For a substantiated claim, Seller may at its option repair, replace, redeliver the missing quantity, issue a credit or refund the price of the affected Products. Seller bears reasonable return costs for Products confirmed defective or incorrectly supplied.
11.4 A manufacturer warranty applies only on its own terms. Seller does not provide any additional performance or event-outcome guarantee unless agreed in writing.
Article 12 Voluntary returns
12.1 Buyer may request return authorisation within 14 calendar days after delivery. The request must identify the order and Products. No return may be sent until Seller issues instructions or approval.
12.2 A voluntary return is accepted only if every Product is unused, unopened, in its original sealed and undamaged packaging, complete, unlabelled by Buyer and suitable for immediate resale as new.
12.3 Buyer pays the return shipping costs and bears return risk until receipt by Seller. Original delivery charges and costs caused by refused or unauthorised returns are not refunded.
12.4 After inspection, Seller refunds the accepted Product price using the original payment method or issues an agreed credit. No restocking fee applies to an authorised return meeting Article 12.2.
12.5 The voluntary return arrangement does not apply to workshops, masterclasses or other services; customised, printed, cut-to-size or special-order Products; clearance, B-stock or explicitly non-returnable Products; opened sealed goods; gas, cylinders, rentals, deposits or hazardous goods; or Products that cannot safely or lawfully be resold.
12.6 Returns do not affect Buyer's rights for a proven defect or incorrect delivery under Article 11.
Article 13 Workshops masterclasses and services
13.1 A booking concerns a business service on the stated date or under the stated access conditions. The 14-day voluntary Product return policy does not apply.
13.2 Unless the product page or a written agreement states otherwise, a booking is final after acceptance. Buyer may nominate a replacement participant by written notice before the start, subject to any qualification, safety or capacity requirements.
13.3 If Seller cancels a workshop or masterclass, Seller may offer a replacement date or refund the amount paid for the cancelled service. Seller is not liable for Buyer's travel, accommodation, staff, lost turnover or other consequential costs, subject to Article 16.
13.4 Seller may make reasonable changes to instructors, schedule, content or location where the core service remains materially equivalent. Buyer must follow venue, safety and conduct instructions.
13.5 Workshop materials, recordings and methods are protected by intellectual property rights. Buyer may use acquired skills in its business but may not reproduce, resell, publish or teach Seller's materials without written permission.
Article 14 Product safety and professional resale
14.1 Buyer must follow all labels, warnings, instructions, age restrictions, storage conditions and safety information supplied with or electronically for Products. Balloons, accessories, adhesives, gases and electrical items must be used only by competent persons and for their intended purpose.
14.2 Buyer is responsible for professional design, installation, anchoring, inflation, supervision, venue approval, environmental conditions and safe disposal in its own work. Buyer must keep Products away from children where warnings require and must address choking, suffocation, entanglement, pressure, fire and allergy risks relevant to the Product.
14.3 A Buyer that resells or distributes Products must retain traceability information, pass on mandatory warnings and instructions in the required language, refrain from selling unsafe or recalled Products, and cooperate with Seller, manufacturers and market-surveillance authorities.
14.4 Buyer must immediately notify Seller of a serious incident, suspected unsafe Product, recall or authority request relating to a Product and preserve relevant batch, supplier, customer and distribution records.
Article 15 Intellectual property
15.1 All rights in the website, catalogues, photographs, product descriptions, trade names, logos, price files, training materials and other content remain with Seller or its licensors.
15.2 Buyer may use manufacturer-approved Product information and images only to resell genuine Products purchased from Seller and must observe brand guidelines. No licence is granted for scraping, systematic copying, competing catalogues or misleading advertising.
Article 16 Liability
16.1 Seller is liable only for direct damage that is an immediate and reasonably foreseeable result of an attributable failure. Seller is not liable for indirect or consequential damage, including lost profit, lost turnover, loss of customers, event costs, reputational damage or business interruption.
16.2 Seller's aggregate liability arising from an event or related series of events is limited to the amount paid under Seller's liability insurance for that event plus the applicable deductible. If no insurance payment is made, liability is limited to the net invoice value of the affected order.
16.3 The limitations do not apply to liability that cannot legally be limited, including damage caused by Seller's intent or deliberate recklessness at management level, death or personal injury caused by Seller, or mandatory statutory product liability.
16.4 Buyer must take reasonable steps to prevent and limit damage. Any claim expires if legal proceedings are not commenced within 12 months after Seller's written rejection, unless mandatory law provides a longer non-excludable period.
Article 17 Buyer responsibility and indemnity
17.1 Buyer is responsible for its specifications, choices, designs, use, resale statements, downstream instructions and compliance obligations. Buyer indemnifies Seller against third-party claims caused by Buyer's unlawful modification, relabelling, combination, storage, marketing or use of Products, except to the extent caused by Seller.
17.2 The indemnity does not expand Seller's liability for its own defective Product or breach and does not apply where prohibited by law.
Article 18 Force majeure
18.1 Seller is not liable for delay or non-performance caused by circumstances beyond its reasonable control, including supplier or manufacturer failure, scarcity, transport disruption, strikes, fire, flood, extreme weather, epidemic, war, sanctions, government measures, energy or telecom failure, and cyber incidents despite reasonable security measures.
18.2 Seller may suspend performance while force majeure continues. If performance is prevented for more than 60 days, either party may terminate the affected unperformed part by written notice. Amounts paid for that unperformed part will be refunded; neither party owes consequential damages.
Article 19 Suspension and termination
19.1 Seller may suspend performance, withdraw credit or require security if Buyer is overdue, provides materially inaccurate information, exceeds a credit limit, or gives reasonable grounds to doubt payment or compliance.
19.2 Seller may terminate the Agreement immediately where Buyer is insolvent, enters bankruptcy or suspension proceedings, ceases business, loses control of its assets, commits a material breach that is not remedied within a reasonable notice period, or uses the account unlawfully.
19.3 On termination, all outstanding amounts become immediately due. Provisions intended to survive, including payment, title, intellectual property, liability, confidentiality and dispute provisions, remain effective.
Article 20 Confidentiality and personal data
20.1 Each party must protect non-public commercial information received from the other and use it only for the Agreement, except where disclosure is legally required or information is already public without breach.
20.2 Seller processes personal data in accordance with the Privacy Notice. Buyer must ensure it may lawfully provide personal data of employees, participants, delivery contacts and other persons to Seller.
Article 21 Law disputes and language
21.1 Dutch law governs every Agreement and these Terms. The United Nations Convention on Contracts for the International Sale of Goods is excluded.
21.2 The courts of the District Court of Rotterdam, the Netherlands, have exclusive jurisdiction, without limiting Seller's right to seek interim relief or bring a debt claim before another court that has mandatory jurisdiction.
21.3 The parties should first attempt in good faith to resolve a complaint through direct business discussions.
21.4 The English version of these Terms and policies is controlling. A Dutch or other translation is provided for convenience. If versions conflict, the English text prevails, to the extent permitted by law.
Article 22 Final provisions
22.1 If a provision is invalid or unenforceable, the remaining provisions remain effective. The parties will replace the affected provision with a valid provision that most closely reflects its lawful commercial purpose.
22.2 Seller may update these Terms for future Agreements. The version made available and accepted before an order applies to that order. Changes to an ongoing Agreement require notice and may not materially prejudice accrued rights without a valid legal basis.
22.3 Failure to exercise a right is not a waiver. Assignment by Buyer requires Seller's written consent; Seller may assign the Agreement as part of a transfer of its business, subject to applicable law.